Shipping policy

At Parabox Games Ltd ("Parabox", "we", "us" or "our"), we aim to dispatch orders quickly and securely using fully tracked delivery services. This policy explains our delivery services, estimated delivery times and what happens if there is a delay or issue with your order.

Delivery Locations

We currently deliver to addresses within the United Kingdom only.

Delivery estimates shown below apply to mainland UK. Deliveries to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands and other remote locations may take longer.

We reserve the right to decline delivery to certain addresses or locations where delivery is unavailable or impractical.

Delivery Charges

Free Delivery

• Free tracked delivery is available on orders over £100.

Current delivery options are shown during checkout and may change from time to time.

Dispatch Times

Orders placed before 3:00pm Monday to Friday (excluding UK Bank Holidays) will normally be dispatched the same working day.

Orders placed after 3:00pm, at weekends or on UK Bank Holidays will normally be dispatched on the next working day.

Whilst we endeavour to dispatch orders within these timescales, dispatch times are estimates only and are not guaranteed.

Delivery Services

All orders are shipped using fully tracked Royal Mail services.

Tracking details will be provided by email once your order has been dispatched. Customers are responsible for monitoring tracking updates using the Royal Mail website.

Royal Mail Tracked 24 – £5.99

• Estimated delivery: Next Working Day

• Fully tracked

Royal Mail aims to deliver within one working day after dispatch, however this service is not guaranteed and delays may occasionally occur.

Royal Mail Tracked 48 – £4.99

• Estimated delivery: 2 Working Days

• Fully tracked

Royal Mail aims to deliver within two working days after dispatch, however this service is not guaranteed and delays may occasionally occur.

Delivery estimates are provided by Royal Mail and are outside our control.

Delivery Delays

Occasionally deliveries may be delayed due to circumstances beyond our reasonable control, including (without limitation):

• adverse weather;

• transport disruption;

• industrial action;

• seasonal demand;

• operational issues affecting Royal Mail;

• public holidays; or

• other unforeseen events.

We are not liable for delays caused by third-party delivery providers where such delays are outside our reasonable control.

Delivery Addresses

Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.

We cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us because:

• an incorrect address was supplied;

• delivery was refused;

• delivery attempts were unsuccessful;

• the parcel was not collected; or

• the customer requested the parcel be returned,

we reserve the right to charge any additional shipping costs incurred before redispatching the order.

Safe Place Deliveries

If you instruct Royal Mail to leave your parcel in a nominated safe place or with a neighbour, you do so at your own risk.

The responsibility for the security of goods delivered in accordance with your nominated delivery instructions rests with the customer.

We recommend ensuring that any nominated safe place is secure and protected from theft, weather and public access.

High Value Orders

For security reasons, we reserve the right to:

• upgrade the delivery service;

• require a signature upon delivery;

• refuse delivery to a nominated safe place;

• split shipments where appropriate; or

• apply additional security measures for higher value orders.

These measures are intended to protect both our customers and Parabox.

Missing or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, we recommend that you first:

• check your tracking information;

• check with other occupants of your property;

• check any nominated safe place;

• check with neighbours; and

• contact your local Royal Mail Delivery Office where appropriate.

If your parcel still cannot be located, please contact us at shipping@parabox.co.uk as soon as reasonably practicable.

Where a parcel is reported as missing, customers are expected to cooperate fully with both Parabox and Royal Mail throughout any investigation.

Our procedures for delivery investigations, missing parcels and refunds are detailed in our Returns & Refund Policy.

Cancellations Before Dispatch

Orders cancelled before dispatch will receive a full refund.

If an order has already been dispatched, any cancellation or return will be handled in accordance with our Returns & Refund Policy.

Split Shipments

Where necessary, we reserve the right to dispatch orders in multiple consignments.

This may occur where products become available at different times, stock is received in separate deliveries or where doing so allows us to deliver your order more efficiently.

No additional delivery charge will be made unless agreed with you in advance.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

shipping@parabox.co.uk