Frequently asked questions

We deliver to addresses in the United Kingdom only. Deliveries to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands and other remote areas may take longer.

Royal Mail Tracked 48 costs £4.99 and Royal Mail Tracked 24 costs £5.99. Delivery is free on orders over £100. Every order is sent fully tracked.

Orders placed before 3pm Monday to Friday are normally dispatched the same working day. Orders placed after 3pm, at weekends or on UK bank holidays are normally dispatched the next working day. Tracked 24 usually arrives the next working day after dispatch, and Tracked 48 within two working days.

Check your tracking, anyone else at the address, any safe place you chose, and your neighbours. If you still can't find it, email shipping@parabox.co.uk and we'll look into it with Royal Mail.

Yes. If you bought as a consumer, you can request a return within 14 days of receiving your order. Items must be unused, complete and in their original undamaged packaging, with proof of purchase. Email returns@parabox.co.uk first, because returns must be authorised before you send them. You pay the return postage unless the item is faulty, not as described or we sent the wrong thing. Full details are in our returns policy.

No. Trading card products are sold sealed, as the manufacturer made them. Random contents, pull rates, card values, grading outcomes, centring, print lines and factory packaging imperfections are not faults. Opening a sealed product because the contents weren't what you hoped doesn't make it faulty.

Email returns@parabox.co.uk as soon as you can. We may ask for photos of the item, the packaging and the shipping label. If goods are faulty, not as described or incorrect, we'll put it right in line with your statutory rights.

Once your return has arrived and been inspected, we'll let you know whether your refund is approved. Approved refunds normally go back to your original payment method within 10 business days. Your bank may take a little longer to show it.

Pre-order products show their release date on the product page. You pay in full at checkout, and we dispatch your pre-order when it's released. If your order also includes items that are already in stock, we may send it in more than one parcel at no extra delivery charge.

Yes, as long as it hasn't been dispatched: orders cancelled before dispatch get a full refund. Email hello@parabox.co.uk with your order number. Once an order has been dispatched, our returns policy applies.

Sometimes. We may limit or cancel quantities bought per person, per household or per order.

Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. The options available to you are shown at checkout.

Sealed products for the Pokémon TCG, One Piece Card Game, Magic: The Gathering, Disney Lorcana, Gundam Card Game and Star Wars: Unlimited, plus Topps sports cards, Funko Pop! figures and card accessories.

Parabox Games Ltd is based at Ground Floor, 3 Millers Yard, Market Harborough, Leicestershire, LE16 7PW. Orders ship from the UK.

Email hello@parabox.co.uk or call 0330 010 9898. For deliveries, email shipping@parabox.co.uk, and for returns, returns@parabox.co.uk. You can also use our contact form.